TERMS OF USE
These CREATES.CO.ID Terms of Use, together with our Terms and Conditions, constitute a legally binding agreement (“Agreement”) between you and CREATES.CO.ID (“us”), regarding your use of the Website and Services (together, the “Platform”).
1. Acceptance of the CREATES.CO.ID Terms of Use.
Please read these Terms of Use carefully. If you do not agree with any of the provisions stated in this document, you should not register an account, use the Platform or any Services. By registering an account and agreeing to these Terms of Use, accessing or using the Platform, uploading or downloading any information or content from or to the Platform, you represent and warrant that you have read and understand these Terms of Use, and are willing to comply with them.
2. Changes to the CREATES.CO.ID Terms of Use.
a. We reserve the right to change, replace or modify these Terms of Use at any time, at our sole discretion.
b. When we make material changes to these Terms of Use, we will notify you first by sending a message to your CREATES.CO.ID account and/or the email address you have provided to us, and we will give you the opportunity to review the new Terms of Use before they take effect, according to the circumstances. You have no obligation to continue using the Platform after such notification, but if you do not close your account as described in the Termination section below, your continued use of the Platform will be deemed your acceptance of the new Terms of Use.
3. Your CREATES.CO.ID account.
a. You are required to register using your email address (your “Credentials”). You must ensure that the email address you provide is, and remains, valid. Your email address and other information you choose to provide about yourself will be treated in accordance with our Privacy Policy.
b. You are solely responsible for maintaining the confidentiality and security of your Credentials used to log in, and you will remain responsible for all activities originating from your account, whether or not such activities are authorized or operated by you.
c. If you lose access to your Credential data, or if you believe that your account has been accessed by an unauthorized third party, you are advised to notify us and change your password as soon as possible. We will not recover any data and/or transfer it to another account if your Credentials data is lost.
d. We reserve the right to prohibit, cancel, delete, or reassign certain user names and permanent links in appropriate circumstances, as determined by us in our sole discretion, and may, with or without prior notice, suspend or terminate your account if activity occurs on such account that, in our sole discretion, would or might constitute a violation of these CREATES.CO.ID Terms of Use, or a violation of the rights of any third party, or applicable laws and regulations.
e. You may close your account at any time as described in the Termination section below.
4. Use of CREATES.CO.ID.
a. Subject to your strict compliance with these CREATES.CO.ID Terms of Use and our Terms and Conditions, at any time and at all times during your use of the Platform, CREATES.CO.ID grants you a personal, non-exclusive, revocable and non-transferable restriction on using the CREATES.CO.ID Platform to upload Content for distribution on our Website and other Services provided by CREATES.CO.ID, strictly as permitted in accordance with these Terms of Use and any other provisions applicable thereto.
b. The above rights are subject to your strict compliance with these CREATES.CO.ID Terms of Use, as well as our Terms and Conditions, at all times during your use of the Platform.
c. You acknowledge and agree that CREATES.CO.ID has the right, at its sole discretion, to close your account or take other action that we deem appropriate if you violate any of these CREATES.CO.ID Terms of Use or the Terms and Conditions. This may include taking court action and/or reporting the offending user to the relevant authorities.
5. Your content
a. Any and all Content, including audio files, text, images, and other relevant data or information that you upload to the Service (“Your Content”) is created, owned and controlled solely by you, and not by CREATES.CO.ID.
b. CREATES.CO.ID does not claim any ownership rights to Your Content, and you hereby expressly acknowledge and agree that Your Content remains your sole responsibility.
c. You may not upload any Content to which you do not hold the rights. Any unauthorized use of copyrighted material in Your Content (including by means of reproduction, distribution, modification, adaptation, public display, public performance, preparation of derivative works, making available or communicating to the public via the Platform), whether it is or becomes unauthorized at a later date, may constitute a violation of third party rights and is strictly prohibited. Any such violation may result in termination of your access to the Platform as described in the Termination section below, and may also result in civil liability or criminal prosecution by or on behalf of the relevant rights holder.
6. Licensing
a. By uploading or posting Your Content to the Platform, you initiate an automated process to transcode any audio Content and direct CREATES.CO.ID to store Your Content on our servers, from where you can control and authorize the use, means of reproduction, transmission, distribution, public display, public performance, provision and other communications to the public of Your Content on the Platform and elsewhere using the Services. To the extent necessary for CREATES.CO.ID to provide you with any of the services mentioned above, to perform any tasks set out in these Terms of Use, including the distribution of advertising or other promotional materials on our Platform and/or to enable your use of the Platform and Services, you hereby grant such license to CREATES.CO.ID, with respect to any and all Content, including audio files, text, images and other relevant data or information that you upload to the Services, in territories throughout the world, which are non-exclusive, royalty-free and fully paid.
b. By uploading Your Content to the Platform, you also grant a non-exclusive, worldwide license to other websites, or platforms through which Your Content may be shared or embedded in order for us to provide Services to you (“Related Services”), to use, repost, transmit or distribute, publicly display, publicly perform, compile, make available and otherwise communicate Your Content to the public, utilizing the Platform’s features from time to time. Notwithstanding the foregoing, nothing in these Terms of Use grants any rights to other users of the Platform with respect to any name, logo, trademark or service mark that you upload as part of Your Content (“Marks”), other than the right to reproduce, publicly display, make available and otherwise communicate to the public such Marks, automatically and without modification, as part of the act of reposting sounds that you have associated with such Marks.
c. The licenses referenced in this section are granted separately with respect to each item of Your Content that you upload to the Platform. The license in relation to audio Content, and other relevant data or information in your account, will automatically terminate when you delete such Content from your account, resulting in its deletion from CREATES.CO.ID’s systems and servers.
d. Notwithstanding the foregoing, you hereby acknowledge and agree that once Your Content is distributed to the Related Services, CREATES.CO.ID has no obligation to ensure the removal of Your Content from any server or system operated by the operator of the Related Services, or to request that any user of the Platform or any Related Services delete any item of Your Content.
7. Income Sharing
a. For each completed sale of Your Content, you will receive a fixed share of the proceeds of that sale (your “Revenue Share”), which will be counted as part of your Net Income.
b. To the extent necessary for CREATES.CO.ID to automatically generate, upload and promote products based on Your Content on the Platform and other related Third Party Services, you hereby grant CREATES.CO.ID, a non-exclusive, royalty-free and fully paid, worldwide right and authorization to distribute, license, promote and otherwise exploit such Content and any and all rights related to the Content. In order for you to receive your share of revenue, as described above, you also grant CREATES.CO.ID the right and authorization to collect all revenue arising from the exploitation of your content.
8. Representations and warranties regarding Your Content.
a. You hereby represent and warrant to CREATES.CO.ID that:
(i) You are the owner, or you have obtained all necessary rights, licenses, consents and permissions to use Your Content, and any part thereof, at any time during the term of use, and that you authorize CREATES.CO.ID to use Your Content in accordance with these Terms of Use, including and without limitation, the right to upload, reproduce, store, transmit, distribute, share, publicly perform, make available (including for offline listening) and communicate to the public Your Content, and any part thereof, through the Platform and all Related Services. also;
(ii) Your Content and its availability on the Platform does not and will not violate the rights of any third party, including, without limitation, intellectual property rights, viewer rights, rights of privacy or publicity, or rights to confidential information;
(iii) Your Content is not and will not be unlawful, abusive, defamatory, pornographic or obscene, and will not promote or incite acts of violence, terrorism, illegal acts, or hatred on the basis of race, ethnicity, cultural identity, religion and belief, disability, gender, sexual identity or orientation;
(iv) Your content does not and will not give rise to any obligations on the part of CREATES.CO.ID, its subsidiaries, affiliates, successors and assigns, and their respective employees, agents, directors, officers and/or shareholders.
b. CREATES.CO.ID has the right to delete your Content, suspend or terminate your access to the Platform and/or take all legal action if we believe that your Content violates any of the above representations or warranties, or violates the rights of others or violates any law, rule or regulation.
9. Responsibility for content.
a. You hereby acknowledge and agree that CREATES.CO.ID:
(i) store content and other information at the direction, request, and with the authorization of its users,
(ii) act only as a passive distributor and/or organizer to upload, store and distribute such Content, and
(iii) does not play an active role and provides no assistance in the presentation or use of the Content.
b. You hereby acknowledge and agree that CREATES.CO.ID cannot and does not review Content created or uploaded by its users, and neither CREATES.CO.ID nor its subsidiaries, affiliates, successors, assigns, employees, agents, directors, officers and shareholders have any obligation whatsoever. to monitor the Platform for Content that is inappropriate, that may violate the rights of any third party, or has been uploaded in violation of these Terms of Use or applicable law.
c. You are solely responsible for all of Your Content. CREATES.CO.ID and its subsidiaries, affiliates, successors, assigns, employees, agents, directors, officers and shareholders hereby exclude, to the extent permitted by law, any and all liability that may arise from any Content uploaded to the Platform by users, including, but not limited to, any claims for infringement of intellectual property rights, privacy rights or rights of publicity, any claims relating to the publication of material that is abusive, defamatory, pornographic or obscene, or any claims relating to the completeness, accuracy or reliability of any information provided by the user Platforms. By using the Platform, you irrevocably waive the right to submit any claim in connection with any of the above against CREATES.CO.ID or any of its subsidiaries, affiliates, successors, assigns, employees, agents, directors, officers or shareholders.
10. Content blocking and removal
a. Despite the fact that CREATES.CO.ID has no legal obligation to monitor content on the Platform, we reserve the right to block, or remove any Content at any time, and restrict access to any Content, for any reason and without liability, including, without limitation, if we have reason to believe that such Content violates or may violate the rights of any third party, has been uploaded or posted in violation of these CREATES.CO.ID Terms of Use, our Terms and Conditions, applicable law, or is otherwise unacceptable to CREATES.CO.ID.
b. Please also note that individual uploaders have control over the audio content they maintain in their accounts from time to time, and may remove any or all audio content or other content without notice. You do not have the right to continue access to certain content items and CREATES.CO.ID is not responsible if you are unable to access content items due to their removal from the Platform, either by CREATES.CO.ID or the relevant uploading party.
11. LIMITATION OF LIABILITY.
a. CREATES.CO.ID AND ITS SUBSIDIARIES, AFFILIATES, SUBSTITUTES AND ASSIGNS, AND THEIR RESPECTIVE EMPLOYEES, AGENTS, DIRECTORS, OFFICERS AND SHAREHOLDERS, ARE NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE TO:
(i) ANY ACTION AGAINST YOU BY THIRD PARTY RIGHTS HOLDERS IN CONNECTION WITH ANY ALLEGED VIOLATION OF SUCH THIRD PARTY RIGHTS IN CONNECTION WITH YOUR CONTENT OR USE OF THE PLATFORM, OR ANY ACTION TAKEN AS PART OF AN INVESTIGATION BY CREATES.CO.ID OR RELATED LAW ENFORCEMENT AUTHORITIES REGARDING YOUR USE OF THE PLATFORM; AND
(ii) EACH ACTIVITY IS LISTED IN THE LIMITATION OF LIABILITY SECTION OF OUR TERMS OF USE. PLEASE READ CAREFULLY.
b. ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE USE OF THE PLATFORM MUST BE NOTIFIED TO CREATES.CO.ID AS SOON AS POSSIBLE.
12. Indemnification.
You hereby agree to indemnify, defend and hold harmless CREATES.CO.ID, its successors, assigns, affiliates, agents, directors, officers, employees and shareholders from and against any and all claims, liabilities, damages, losses, expenses and costs, including reasonable attorneys’ fees, resulting from third party claims of copyright infringement or other intellectual property rights or invasion of privacy arising from your Content on the Platform, and/or you providing it to other users of the Platform, and/or the actual use of your Content by other users of the Platform or Related Services in accordance with the Terms of Use these and the parameters you establish regarding the distribution and sharing of Your Content.
13. Termination
a. You may terminate this Agreement, at any time, by removing all of Your Content from your account, if applicable, deleting your account, and thereafter ceasing to use the Platform.
b. Once your account is terminated, any and all Content in your account, or related to activity from your account, will be permanently deleted by CREATES.CO.ID, except to the extent that we are obliged or permitted to retain content, data or information for a certain period of time in accordance with applicable laws and regulations and/or to protect our legitimate business interests. You are advised to save or back up any material you have uploaded to your account before terminating your account, as CREATES.CO.ID is not responsible for any Content that is permanently deleted after termination of your account.
c. When you delete your account, all registration processes carried out through your public profile will be canceled automatically.
d. The provisions of these CREATES.CO.ID Terms of Use will remain in effect after termination or cancellation of this Agreement.
14. Assignment to third parties
a. CREATES.CO.ID may assign its rights and (where permitted by law) its obligations under this Agreement, in whole or in part, to any third party at any time. In such cases, we will notify you in advance by sending a message to your CREATES.CO.ID account and/or to the email address you have provided to us, and you have no obligation to continue using the Platform after such notification. However, if you do not terminate your account as described in the Termination section, your continued use of the Platform will be deemed your acceptance of such transfer.
b. You may not transfer this Agreement or the rights and obligations under this Agreement, in whole or in part, to any third party without the prior written consent of CREATES.CO.ID.
15. Separation
If one or more provisions of these Terms of Use are proven to be unlawful, void or unenforceable, such provisions will be deemed severable and will not affect the validity and/or enforceability of the remaining provisions of the CREATES.CO.ID Terms of Use, which will remain in full force and effect.
16. Entire Agreement
These CREATES.CO.ID Terms of Use, as well as our Terms and Conditions, constitute the entire agreement between you and CREATES.CO.ID regarding your use of the Platform, and replace any previous agreements between you and CREATES.CO.ID.
17. Applicable law and jurisdiction
This Agreement is subject to the laws of the Republic of Indonesia, and the Parties hereby agree to submit to the Indonesian National Arbitration Board (BANI), for the resolution of any disputes, actions or proceedings arising in connection with this Agreement.
Version 2026-08-01-r1 — valid for new approvals and submissions as of August 1, 2026. The following provisions supplement the other sections of these Terms of Use. If there is a conflict regarding the process for submitting, reviewing, distributing, terminating or deleting data, the more specific provisions below shall apply to the extent permitted by law.
18. CTM/DMD submission and review
a. Each Cover to Master (“CTM”) and Digital Music Distribution (“DMD”) submission is subject to administrative, technical, rights ownership, quality, policy compliance, potential distribution conflicts, and distribution partner or channel requirements.
b. Form submission, asset upload, status change, or appearance of a submission on the dashboard does not constitute a guarantee that the submission will be accepted, assigned a UPC/ISRC, licensed, distributed, activated, or published.
c. The review process may be delayed, repeated, paused, returned for revision, discontinued, rejected, or canceled due to queues, incomplete data, system constraints, manual checks, indications of violations, rights conflicts, partner policies, force majeure, or other operational and compliance reasons.
d. Statuses such as Pending, Needs Review, Expired, Late Release, or other operational statuses indicate the current processing stage and do not constitute final approval or rejection. Submission progress, follow-up instructions, and stage information are available through the dashboard and official Creates channels.
e. Follow-up on pending data, revision, review, or status requests should be completed in accordance with the applicable stage and timeframe so the submission can continue to be processed.
f. The Cover to Master (“CTM”) process is carried out through publisher review, asset completion by the User, and processing by the Creates operations team. Each stage has a service standard of no more than 14 (fourteen) calendar days from the time it is recorded as available for action in the Creates system.
g. During the publisher review stage, a CTM submission is reviewed and a decision is provided no later than 14 (fourteen) calendar days after it becomes available on the publisher dashboard. Where an adjustment is required or the submission cannot yet be accepted, the review reason is communicated clearly through the system.
h. During the asset completion stage following publisher approval, compliant master audio and artwork are provided through the system no later than 14 (fourteen) calendar days after the approval is recorded. If the process will not be continued, the submission may be closed through the available cancellation mechanism.
i. During the operations processing stage after the assets are recorded as complete, the submission is activated or returned for adjustment no later than 14 (fourteen) calendar days. If the audio, artwork, metadata, or other materials require adjustment to meet technical, quality, rights, or DSP policy requirements, the items requiring correction are communicated clearly through the system. A submission that can still be corrected is first directed through the revision process. Cancellation may be considered where a revision still cannot be processed, or where a rights, compliance, security, suspected misuse, or other issue cannot reasonably be resolved through revision.
j. The Creates dashboard and system timestamps are the primary source of operational status, while email and other notifications serve as supporting channels. All parties use the dashboard to monitor their respective stages, and Creates maintains clear and traceable status information, follow-up instructions, and system notifications.
k. For CTM submissions that had already entered a stage before 1 August 2026 and remain unresolved, the service standards in paragraphs f through i are calculated from 1 August 2026. Any further operational mechanism, including handling priority arrangements, will be communicated separately after its provisions have been established and clearly communicated to all relevant parties.
19. Curation, vetting, and decisions
a. Creates may use human inspection, automated tools, anti-spam signals, similarity analysis, metadata inspection, manipulation detection, and other sources of information to assist with assessment. Tool results are indicators and may be reviewed, but Creates retains the right to make operational and compliance decisions based on the totality of available information.
b. Creates may reject or limit content that is deemed to be risky, misleading, repetitive, of inadequate quality, manipulated, created or sent in bulk, violates rights or policies, creates distribution conflicts, or has the potential to harm the Platform, partners, rights holders or other users.
c. Acceptance, curation, or distribution of content by aggregators, distributors, platforms, or other parties is not binding on Creates and does not prove that the content meets all requirements of Creates or its distribution partners.
d. Users can submit clarifications or objections in an orderly manner through official channels by including relevant evidence. Creates may maintain, change or rescind a decision after further review.
20. Release date and availability on platforms
a. The release date entered by the User is a target date or preference, not a promise or guarantee of a release date.
b. Releases may be available earlier or later than the User entered date due to time zone differences, DSP processing and policies, holidays, queues, metadata corrections, UPC/ISRC issuance, catalog migration, compliance checks, technical constraints, or other circumstances beyond Creates’ reasonable control.
c. Users are required to provide adequate preparation time, monitor status, and immediately follow up when the target date approaches. Creates is not responsible for any campaign, promotional costs, commercial commitments or indirect losses that Users incur by relying on target dates that have not been confirmed in writing.
21. Multiple distribution and catalog conflict
a. Users are required to disclose if the same or substantially similar recordings, metadata, UPC, ISRC, artwork, or versions have been or are being submitted to other distributors.
b. Users are prohibited from sending the same material through multiple distributors if doing so could result in duplication, ownership conflict, UPC/ISRC conflict, multiple claims, misdirection of revenue, or violation of DSP terms.
c. Creates may withhold, reject, cancel, takedown, or quarantine submissions and assets until the conflict is resolved. All costs, claims, metadata corrections and consequences arising from undisclosed information are the User’s responsibility to the extent permitted by law.
22. Cancellation of submission, takedown and termination
a. Cancellation of inactive submissions, takedown requests for active releases, account closures, and termination of service relationships are different actions and must be submitted through Creates’ designated official features or channels.
b. New requests are considered accepted for processing once they are recorded in the system or confirmed in writing by Creates. Requests do not apply automatically and do not apply retroactively just because they have been sent via email, message, or other channel.
c. Takedown on DSP generally requires third party processing time. Normal operational estimates are 7–14 days, but actual time may be shorter or longer depending on DSP, catalog status, rights disputes, data completeness, and other technical or legal factors.
d. The license and authority granted to Creates remains valid to the extent necessary to complete the distribution or takedown process, handle claims and disputes, make corrections, collect and disburse revenues, fulfill obligations to partners or rights holders, maintain audits, and comply with the law. Termination does not erase any rights or obligations that have arisen before the effective date of termination.
e. Unilateral statements, unilateral determination of deadlines – including claims that the agreement is automatically “nullified”, “void”, or “null and void” because it is not answered within 1 x 24 hours or another time period – do not of itself terminate the Agreement or revoke the operational authority that is still needed, unless agreed in writing by the Parties or determined by a decision or competent authority.
f. Creates will provide status confirmation according to the process and available information. The absence of an immediate response should not be construed as tacit agreement, admission of error, waiver of rights, or acceptance of all User statements.
23. Deletion, retention, and audit evidence
a. Account closure or service termination does not necessarily result in all data and files being immediately deleted from the primary system, backups, logs, partner systems, or DSP.
b. Creates may retain data, metadata, documents, communications, approval records, activity logs, assets, and transaction evidence as long as necessary for service completion, payments and taxes, security, prevention of fraud and re-registration that abuses services, audits, defense or enforcement of legal rights, dispute resolution, records retention, and compliance with laws and regulations.
c. Requests for deletion or destruction of data will be handled in accordance with applicable law. Data that is still needed or permitted for legal, security, audit, legitimate business interests or case resolution purposes may be excluded from deletion until the basis for its storage ends.
24. Communications, complaints and legal action
a. The Parties are obliged to communicate in good faith, accurately, appropriately and professionally. Users still have the right to submit complaints, request clarification, submit objections, use legal advice, and take valid legal remedies.
b. Users are prohibited from using threats, intimidation, coercion, harassment, impersonation, dissemination of personal data, repeated harassment, or factual statements known to be false to force decisions, bypass the vetting process, or obtain special treatment.
c. The threat of publication does not accelerate, replace, or determine the outcome of an examination. Creates can store evidence of communications, limit account access, stop services, provide official responses, request a cessation of action, and/or take legal action or report to the authorities if there is a suspected violation of the Agreement or the law.
d. Before resorting to formal dispute resolution, the Parties are obliged to first try to resolve the problem through clarification and deliberation based on system data and records, without reducing the rights of each Party to take urgent action permitted by law.
